Privacy Policy

Data Controller: Car Registrations Spain S.L.

Address: Calle Severo Ochoa B1, 3, Polígono Los Alcázares, 30710 Los Alcázares, Murcia

Telephone: 868 990 576

Email: info@car-registrations-spain.com

We may collect and process the following categories of personal data:

• Your name
• Your telephone number
• Your email address
• Your postal address, where relevant
• The contents of your messages, enquiries and communications with us
• Vehicle details and related documents
• Identification, ownership and supporting documentation you provide
• Insurance-related information where relevant to your enquiry
• Payment, billing and invoicing information
• Records of calls, emails, form submissions and messaging conversations

Please do not send special category or other highly sensitive personal data unless it is strictly necessary and specifically requested by us.

We collect personal data directly from you when you contact us by phone, email, website form, WhatsApp, social media messaging or other communication channels.

We may also collect data when you request a quotation, ask for advice, instruct us to provide a service, or send us documentation relevant to your case.

In some circumstances, we may receive information from third parties acting on your behalf, such as family members, agents, insurers, legal representatives, vehicle sellers, or public authorities, where appropriate.

• To respond to enquiries and provide customer support
• To provide quotations and information about our services
• To process vehicle registrations, ownership transfers, deregistrations, temporary plates, homologation, ITV and related services
• To process insurance enquiries and related requests
• To communicate with you regarding your file, enquiry or instruction
• To verify information and documentation
• To manage payments, billing and internal administration
• To comply with legal, regulatory, accounting and tax obligations
• To establish, exercise or defend legal claims
• To maintain internal records and improve our customer service processes

• Pre-contractual steps — where you ask us for information, assistance or a quotation before entering into a contract
• Performance of a contract — where processing is necessary for us to provide the service you have requested
• Legal obligation — where we are required to process data to comply with applicable law, regulation, tax, accounting or compliance obligations
• Legitimate interests — where processing is necessary for customer service, administration, record keeping, systems management or the protection and defence of our business and legal position
• Consent — where we specifically ask for your consent for a particular activity

Where we rely on consent, you may withdraw it at any time.

If you contact us via WhatsApp or similar messaging channels, your messages may be processed through WhatsApp Business or WhatsApp Cloud API services provided by Meta.

Your messages may also be handled through secure third-party customer support, CRM or workflow platforms used by us for legitimate business purposes.

Access to your data is limited to authorised staff and approved service providers where necessary.

Your use of third-party messaging services is also subject to the privacy terms of those providers.

We may share personal data where necessary with:

• Authorised employees, contractors and staff within our business
• IT, hosting, CRM, communications, customer support and document management providers
• Insurers, insurance intermediaries or underwriters where relevant
• Professional advisers such as accountants, compliance advisers or legal advisers
• Traffic authorities, registration bodies, ITV stations, tax authorities, notaries and similar organisations where required for the services requested
• Payment providers and banking service providers
• Law enforcement, courts, regulators or other parties where disclosure is required by law or necessary for legal claims

We do not sell or rent your personal data to third parties.

Some service providers or communications providers may process personal data outside Spain or outside the European Economic Area.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

We retain personal data only for as long as necessary for the purposes for which it was collected, including customer service, legal, regulatory, accounting, tax and evidential purposes.

Retention periods may vary depending on the nature of the enquiry or service provided. For example:

• General enquiries may be retained for a limited period where no service is taken up
• Customer file records may be retained for longer where necessary to manage follow-up matters, complaints or legal issues
• Financial and compliance records may be kept for the period required by law

When data is no longer required, we will delete it or anonymise it where appropriate.

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include restricted access, secure systems, managed service providers and other operational safeguards appropriate to the type of personal data we process.

Under applicable data protection law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data in certain circumstances
• Request restriction of processing in certain circumstances
• Object to processing in certain circumstances
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant supervisory authority

If you believe that your personal data has been handled unlawfully or that your rights have been infringed, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD).

Where you ask us to provide a quotation, assistance or services, you may need to provide certain information so that we can respond properly, verify your identity where necessary, or carry out the requested service.

If you do not provide the necessary information, we may be unable to provide some or all of the requested service.

Our website, communications or messages may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their own policies before providing them with personal data.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. Any updated version will be posted on this page with a revised “Last updated” date.